Shipping policy
SHIPPING POLICY
Last updated: May 2026
Order Processing
All orders are processed and dispatched within 24 hours of payment confirmation (excluding weekends and public holidays). You will receive a shipping confirmation email with your tracking details once your order is on its way.
Shipping Destinations
We ship from Ghana to most countries worldwide. If your country is not available at checkout, please contact us at [support@alphafrique.com], and we will do our best to accommodate your order.
Shipping Rates
Shipping costs are calculated at checkout based on your location, package weight, and dimensions. We use carrier-calculated rates to ensure you always receive accurate, real-time pricing.
Estimated Delivery Times
- Ghana (Domestic): 1–2 business days
- Europe & America 3–7 business days
Delivery times are estimates and may vary due to customs clearance, carrier delays, or peak periods.
Carriers
We ship via DHL and FedEx, two of the world's most trusted international carriers. All shipments include tracking so you can monitor your order every step of the way.
Customs, Duties & Taxes
International orders may be subject to import duties, taxes, and customs fees levied by the destination country. These charges are the responsibility of the recipient and are not included in your order total or shipping cost. We recommend checking with your local customs office for more information before placing your order.
Order Tracking
Once your order has been dispatched, you will receive a tracking number via email. You can use this to track your shipment directly on the DHL or FedEx website.
Lost or Delayed Shipments
If your order has not arrived within the estimated timeframe, please contact us at [support@alphafrique.com], and we will investigate with the carrier on your behalf.
Contact Us
For any shipping enquiries, reach us at: 📧 [support@alphafrique.com] 🌐 alphafrique.com